Privacy Policy
1. Who we are (Data Controller)
This policy covers the ALISA AI website (alisauae.ae) and the ALISA AI product ("ALISA", "we", "us"), operated by:
- Legal name: SMART GATE SERVICES - FZCO
- Licence: Trade Licence No. 58996, Dubai Integrated Economic Zones Authority (IFZA, Dubai Silicon Oasis)
- Contact for privacy matters: info@alisauae.ae
We are the data controller for personal data you submit on this website. We process that data under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL").
2. What ALISA is (automated processing notice)
ALISA is an automated (AI-assisted) front desk for real-estate agencies. It replies to incoming property inquiries on WhatsApp, uses the listing context from the lead source, qualifies the buyer and routes a structured brief to the agency's broker. ALISA does not replace a licensed broker: viewing, advice, negotiation and closing stay with humans. No decision with legal effect on you is made by automated means alone. You may ask for a human to review any automated step.
3. Two relationships
This website (demo and sales enquiries). If you request a demo or contact us here, SMART GATE SERVICES - FZCO is the controller of that enquiry.
ALISA used by an agency. If you are a buyer chatting with ALISA on an agency's WhatsApp number, that agency is the controller of your chat and lead data. We process it on the agency's instructions to operate ALISA. If you are the agency, we are the controller of your account and onboarding data (contacts, licence details, routing rules, inventory connections).
4. What personal data we collect
Website / demo form:
- Identity and work data: your name and agency / office name.
- Contact data: work email and any details you type in the message field.
When an agency uses ALISA with its buyers:
- Contact data: WhatsApp number and name if provided.
- Conversation data: messages, language, listing the inquiry refers to, and qualification notes the buyer shares (for example budget, purpose, timing, financing, preferred viewing or call time).
- Routing data: assigned broker and next action (viewing, Zoom, follow-up).
Agency onboarding (from the agency, not from buyers): WhatsApp number for the assistant, trade-licence details, inventory / lead-source connection and routing rules.
We collect only what is needed for the enquiry or the service. We do not store card or bank details on this website.
5. Why we process it and on what basis
- Responding to a demo or sales request from this website — basis: steps at your request / legitimate handling of a business enquiry, and your consent by submitting the form.
- Providing ALISA to an agency (account, hosting, WhatsApp replies, routing, dashboard) — basis: performance of a contract with the agency.
- Processing buyer chats for that agency — basis: the agency's instructions (we act as processor) plus the agency's own lawful basis toward its clients.
- Operating the assistant with technology providers, including outside the UAE — basis: contract and, where required, consent / contractual safeguards.
- Record-keeping and compliance with UAE law — basis: legal obligation.
You can withdraw consent for website enquiries at any time, easily and free of charge, by writing to info@alisauae.ae. Withdrawal does not affect processing already carried out before it.
6. Who receives your data
Only as needed:
- Our internal team — to answer demo requests and support agencies.
- The agency and its assigned brokers — for buyer conversations handled by ALISA.
- Technology providers operating the site and the assistant: website hosting, email and internal messaging for lead notices, Meta (WhatsApp), AI conversation providers (Google; other model providers where used), Zoom (video meetings where applicable), and our hosting / database for the product.
We do not sell personal data and do not use website enquiries for third-party marketing.
7. International transfers
Some providers above process data on servers outside the UAE. We transfer data abroad as needed to run the website and ALISA, on the basis of your enquiry / the agency contract and contractual safeguards with those providers.
8. How long we keep it
- Website demo enquiries: up to 6 months after we close the enquiry, then deleted or anonymised.
- ALISA operational copy (agency account, buyer conversations, routing records in our systems): up to 6 months after the relevant request or account is completed or closed, then deleted or anonymised, unless the agency contract requires a different period.
- The agency may keep its own CRM / legal records independently of us.
9. Your rights
Under the PDPL you have the right to:
- receive information about the processing of your data;
- access your data and receive it in a machine-readable form;
- correct or erase it;
- restrict or stop processing;
- withdraw consent at any time;
- object to automated decisions and request human review;
- complain to the UAE Data Office.
To exercise any right, contact info@alisauae.ae. If your chat was with an agency's ALISA number, we may need to involve that agency as controller. Requests are handled without undue delay; we aim to respond within 30 days.
10. Security and breaches
We apply appropriate technical and organisational measures (access control, encrypted transport, per-agency isolation of product data) to protect your data. If a breach occurs that seriously threatens the privacy or confidentiality of your data, we will notify the UAE Data Office and, where required, you, and take corrective measures.
11. Children
The website and the product are intended for adults (18+) acting for a business or as a property client. We do not knowingly collect children's data.
12. Changes to this policy
The current version and effective date are shown at the top. For material changes we will ask for your consent again where the law requires it.
13. Contact
SMART GATE SERVICES - FZCO
Dubai, UAE
Email: info@alisauae.ae